Frequently Asked Questions
Find answers to common questions about our HVAC services
General Questions
What areas do you service?
We proudly serve Raleigh and the entire Triangle area including Durham, Chapel Hill, Cary, Apex, and surrounding communities.
Do you offer emergency services?
Yes! We provide 24/7 emergency HVAC services. Call us anytime at (919)-608-1254 if you have a heating or cooling emergency.
Are your technicians licensed and insured?
Absolutely. All our technicians are fully licensed, certified, and insured. We maintain ongoing training to stay current with the latest HVAC technologies.
Do you offer financing options?
Yes, we offer flexible financing options for qualified customers on larger installations and system replacements.
Service & Maintenance
How often should I have my HVAC system serviced?
We recommend having your HVAC system serviced twice a year – once in spring before cooling season and once in fall before heating season.
What does a maintenance visit include?
Our maintenance visits include a full system inspection, cleaning, filter replacement, testing all components, checking refrigerant levels, and ensuring optimal performance.
What are the signs my AC needs repair?
Common signs include insufficient cooling, unusual noises, strange odors, high energy bills, frequent cycling, or water leaks around the unit.
How long does a typical repair take?
Most repairs can be completed within 1-2 hours. More complex issues may require additional time or parts ordering.
Installation & Replacement
How do I know if I need to replace my HVAC system?
Consider replacement if your system is over 15 years old, requires frequent repairs, causes high energy bills, or can’t maintain comfortable temperatures.
How long does an HVAC installation take?
A typical residential HVAC installation takes 1-3 days depending on the complexity of the system and any modifications needed.
What brands do you install?
We install and service all major HVAC brands including Carrier, Trane, Lennox, Rheem, Goodman, and more. We’ll help you choose the best system for your needs and budget.
Do you offer warranties on new installations?
Yes! All new installations come with manufacturer warranties on equipment and our workmanship guarantee.
Indoor Air Quality
What indoor air quality products do you offer?
We offer air purifiers, humidifiers, dehumidifiers, UV lights, advanced filtration systems, and whole-home ventilation solutions.
How can I improve my home's air quality?
Regular filter changes, proper ventilation, humidity control, and installing air purification systems can significantly improve indoor air quality.
How often should I change my air filter?
Standard filters should be changed every 1-3 months. High-efficiency filters may last 6-12 months. Check your filter monthly and replace when dirty.
Pricing & Payments
Do you offer free estimates?
We accept cash, checks, all major credit cards, and offer financing options for qualified customers.
What forms of payment do you accept?
Regular filter changes, proper ventilation, humidity control, and installing air purification systems can significantly improve indoor air quality.
Do you have maintenance plans?
Yes! Our maintenance plans include annual tune-ups, priority scheduling, discounts on repairs, and extended warranties. Contact us to learn more.